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Gary fisher frame serial number1/1/2023 ![]() ![]() They're not there to give you peace of mind in riding the bike, they're only there as a sales tool. ![]() Companies the size of Trek are MUCH more likely to honor warranty requests that come through their dealers than ones that come directly from individuals.Īlso, you should understand the purpose of warranties. If you did buy it from a licensed Trek dealer, then you should contact them and ask them to warranty it for you. ![]() As someone already said, the Trek/Fisher dealer agreement specifically prevents any authorized dealers from selling new bikes over the internet and on eBay, so while the bike you bought might have been unridden and in its original box, it's not considered by them to be "new." Hey GeoBoz- I feel for you, but there's not a single bike manufacturer out there that would honor that kind of warranty claim. Following this brief conversation I was told to contact a local dealer and order a new rear triangle for $500.00. Trek does not allow their authorized dealers to sell on Ebay. When I contacted Trek I informed them I purchased the bike bike new and sealed in the manufacturers box on Ebay and I have a receipt, I was promptly told all Ebay purchases void the warrenty and the bike must be purchased from an authorized dealers store. The aluminum portion of the rear triangle near the bottom brackey has cracked - either due to metal fatigue or a failure of their metal adhesive. Not honoring a frame warrenty based on whether or not your the original owner or if the bike was purchased from an "authorized" (overpriced) dealer is just a way to protect yourself from having to replace a defective product.įYI - I have a Gary Fisher Sugar 2 that I've exclusively used for racing and training. ![]() A question for Trek/Gary Fisher - If your going to provide a lifetime warrenty on a bike frame, why does it have to be purchased from an authorized dealer? Does that make the frame stronger? or less prone to fatigue? Many of your new and old customers are buying brand new/used bikes online from sources such as Ebay and MTBR - just to name a few. ![]()
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